FAQ
1. What days are non business days?
ALL holidays and Weekends.
2. Do we accept returns?
Only if the return meets company guidelines.
3. How to contact us?
Via e-mail at [email protected]
We strive to respond to all emails within 2-3 business days.
Please email us with the same email address used to complete your order in question.
4. How long is the Processing time?
3 to 5 BUSINESS days.
5. How long are typical shipping times?
Shipping depends SOLELY on USPS. We DON'T have any control on how long it takes USPS to ship your package. But we will do our best to get your package delivered as soon as possible.
We ONLY ship to addresses in the United States at this time.
6. Do we accept changes or cancellations to your order?
We only accept changes or cancellations BEFORE your order has been shipped.
7. Does our products have ingredients that you may be allergic and/or sensitive to?
Yes! We have a complete ingredient list for all products. If you have known allergies please use caution and check all ingredients listed. Please perform a patch test on yourself before using it on your whole body.
8. Are your products cruelty-free/vegan?
Yes
9. Where can I buy your products?
For now our product is only sold here on our website.
10. What sets our products apart from others in the market?
Our products stand out as we're proudly cruelty-free and vegan, infusing each item with natural botanicals. Our goal is to promoting self-love and self-care at the core of our brand.
11. Where are your products made?
ALL products are made in the USA.12. Are your products paraben, formaldehyde, phthalate free?
Yes all of our products are paraben, formaldehyde, and phthalate free.
13. Are body butters still shipped during the summer and what measures are taken to minimize melting during shipping?
Yes our Body Butters are shipped during the summertime and follow our high temperature policy guidelines. We only ship them out Monday-Wedesday. We also include cooling packs and insulated packaging.